Unit 6 - 22826 Dewdney Trunk Rd., Maple Ridge, BC V2X 7Y3

Privacy Policy

Updated: 06-NOV-2025

CrossFit STEPS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, submit a form, request an introduction session, or interact with us online.

By using this website, you consent to the practices described in this Privacy Policy.

1. Who Is Responsible for Your Personal Information?

CrossFit STEPS is the data controller, meaning we determine what information is collected and how it is used.

A2Z Solutions is our technical service provider (data processor). A2Z Solutions supplies and operates the website platform, CRM system, forms, communication tools, and related technology used by CrossFit STEPS.
Website provider: https://a2zs.net
Email: [email protected]

A2Z Solutions processes personal information solely on our behalf and uses trusted sub-processors such as LeadConnector / GoHighLevel, website hosting providers (Cloudflare), analytics services, and email delivery tools.

2. Information We Collect

A. Personal Information You Provide

We collect personal information when you:

Submit a contact form
Request a “No Sweat Introduction”
Book a class or consultation
Subscribe to emails
Communicate with us online

This may include:

Name
Email address
Phone number
Message details
Class/scheduling information

We do not collect payment information on this website.

B. Automatically Collected Information

Like most websites, we collect limited technical data for security and analytics purposes, such as:

IP address
Device/browser type
Pages visited
Time spent on the site
Cookie/consent preferences

This information is not used to personally identify you unless required for security or troubleshooting.

3. Cookies & Similar Technologies

Our site uses:

✅ Essential Cookies

Required for security, form submission, session functionality, and basic site operations. These cannot be disabled.

✅ Analytics / Performance Cookies

Used only with your consent to understand site usage and improve performance.

✅ Marketing / Retargeting Cookies

Used only with your consent if Meta Pixel, Google Ads/Analytics, or similar tools are active on the site.

You can change your cookie preferences at any time through the cookie banner or settings link.

Third-party services may set their own cookies according to their privacy policies.

4. How We Use Personal Information

We use personal information only for purposes that a reasonable person would consider appropriate for a fitness facility, including to:

Respond to your inquiries
Schedule sessions or consultations
Communicate updates, reminders, or information you request
Provide gym services and customer support
Improve our website and class offerings
Maintain security and prevent misuse of the site

We may send you messages related to your inquiry or subscription. You may unsubscribe at any time.

5. When We Share Personal Information

We do not sell your personal information.

We may share information only with:

✅ Service Providers / Data Processors

These include:

Respond to your inquiries
Schedule sessions or consultations
Communicate updates, reminders, or information you request
Provide gym services and customer support
Improve our website and class offerings
Maintain security and prevent misuse of the site

These providers process data under contract, solely to deliver the services we use.

✅ Legal Requirements

We may disclose information if required to:

Comply with law, regulation, or court order
Protect our rights, property, safety, or prevent fraud
Respond to lawful requests from government authorities

✅ Business Transfers (Unlikely)

If CrossFit STEPS undergoes a business transition, personal information may be transferred according to applicable laws.

6. Cross-Border Transfers

Some service providers store or process data in the United States or other jurisdictions.
Your information may therefore be subject to foreign laws and lawful access by government authorities.

We use reputable service providers and take reasonable steps to protect your data.

7. How Long We Keep Information

We retain personal information only as long as necessary for the purposes described, including:

Comply with law, regulation, or court order
Protect our rights, property, safety, or prevent fraud
Respond to lawful requests from government authorities

You may request deletion at any time.

8. Your Rights (PIPEDA + BC PIPA)

You have the right to:

Access your personal information
Correct inaccuracies
Withdraw consent for future communications
Request deletion of personal information when legally possible
Ask questions about how your information is handled

To exercise these rights, contact us at:

📧 [email protected]
📞 (604) 305-4550

You may also contact the Office of the Information and Privacy Commissioner for BC (OIPC) or the Office of the Privacy Commissioner of Canada (OPC) with concerns.

9. Children’s Privacy

Our website is not directed to children under 13.
We do not knowingly collect personal information from children without the consent of a parent or guardian.

Youth class inquiries must be submitted by an adult.

If you believe a child has submitted personal information, contact us and we will remove it.

10. Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information.
No method of transmission over the Internet is 100% secure, but we take steps appropriate for a fitness business and the nature of the data collected.